Refund Policy

Cancellation by Participant

If a participant wishes to cancel their enrollment in a public program:

• More than 14 days before program start date: Eligible for full refund minus administrative processing fee (if applicable).
• 7–14 days before program start date: Eligible for 50% refund of program fee.
• Less than 7 days before program start date: No refund will be provided.

Requests must be submitted in writing via email.

Non-Attendance

Failure to attend a program without prior written cancellation notice will be considered a “No Show,” and no refund will be issued.

Participant Substitution

Participants may nominate a substitute attendee at no additional charge, provided written notification is received before the program commencement.

Corporate / In-House Training

For corporate training engagements:

• Cancellation terms will follow the agreement stated in the official quotation or service contract.
• If cancellation occurs after confirmation and resource allocation, APM reserves the right to charge a reasonable administrative or preparation fee.
• Postponement requests are subject to trainer availability and mutual agreement.

Program Rescheduling or Cancellation by APM

APM reserves the right to:

• Reschedule programs
• Change trainers
• Modify delivery format (e.g., classroom to virtual)
• Cancel programs due to insufficient enrollment or unforeseen circumstances

In such cases, participants may choose:

• Transfer to the next available session
• Credit toward another program
• Full refund of fees paid

APM shall not be liable for travel, accommodation, or other external expenses incurred by participants

Digital & Online Programs

For self-paced or digital learning programs:

• Refund requests must be submitted within 3 days of purchase, provided no significant course access or download has occurred.
• Once learning materials are accessed or downloaded, no refund will be granted.

Certification & Assessment Fees

Fees related to:

• Assessment attempts
• Re-sit examinations
• Certification processing

Are generally non-refundable once scheduled or processed.

Refund Processing

Approved refunds will:

• Be processed within 14–30 working days
• Be refunded via the original payment method, where possible
• Exclude bank charges or transaction fees (if applicable)

Exceptional Circumstances

APM may consider special cases such as:

• Medical emergencies
• Serious personal hardship
• Force majeure situations

Such requests must be supported by appropriate documentation and will be evaluated at APM’s discretion.

Contact for Refund Requests

All refund or cancellation requests must be submitted in writing to:

Academy of Professionals Malaysia Sdn. Bhd.

Email: info@professionalacademymalaysia.com

Subject Line: Refund Request – [Program Name]

Policy Amendments

APM reserves the right to update this Refund Policy at any time. The latest version will be published on our website with the effective date.