Behavioural and Competency-Based Interviewing
Unstructured interviews are close to useless as predictors, yet they remain the default. This session teaches the structured behavioural interview: how to build questions from a competency, how to probe with STAR, and how to score in a way that survives challenge.
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By the end of the program, participants will be able to:
- Explain why structured interviews outperform unstructured ones and by how much
- Write behavioural questions directly from a defined competency
- Probe answers using the STAR / CAR framework without leading the candidate
- Score candidates against a behaviourally anchored rating scale and run a fair panel debrief
- Explain why structured interviews outperform unstructured ones and by how much
This program is organized by the Academy of Professionals Malaysia (APM).
Features:
- The evidence: predictive validity of interview types (8 min)
- From competency to question: the derivation method (12 min)
- STAR probing and the four common candidate evasions (14 min)
- Behaviourally anchored rating scales and scoring discipline (12 min)
- Panel debriefs, bias interrupters and documentation + Q&A (14 min)
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- A bank of behavioural questions for 8 common competencies
- A STAR probing prompt card for interviewers
- A scoring sheet with behaviourally anchored rating scale
- A bank of behavioural questions for 8 common competencies